LN
Luyanda N
1 reviews | Active since Nov 2022
21 Nov 2022, 10:26
Metropolitan is not serious about client service
I have a policy with Metropolitan. I lost a family member in September and have not recieved any feedback regarding the claim.
The call centre is even more useless, they cannot even provide a reference for the call. Same goes for email communication, they just respond that they are investigating but what is taking 2 months to find out about a policy when it took your representative a couple of minutes to process the application and the company to deduct money from my account!!!!
Im so mad. I would never recommend Metropolitan to anyone. Even the person who sold me the policy just has no clue whats going on or how to even find out whats going on.
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Metropolitan Life's replyOfficial
21 Nov 2022, 13:17 Dear Luyanda
We acknowledge receipt of your complaint.
We regret to learn of the difficulties you have encountered regarding you claim.
One of our Client Care Assessors will investigate and revert back to you accordingly.
Kind Regards
Client Care Team
We acknowledge receipt of your complaint.
We regret to learn of the difficulties you have encountered regarding you claim.
One of our Client Care Assessors will investigate and revert back to you accordingly.
Kind Regards
Client Care Team
Metropolitan Life's reply21 Nov 2022, 13:17
Official
Dear Luyanda
We acknowledge receipt of your complaint.
We regret to learn of the difficulties you have encountered regarding you claim.
One of our Client Care Assessors will investigate and revert back to you accordingly.
Kind Regards
Client Care Team
We acknowledge receipt of your complaint.
We regret to learn of the difficulties you have encountered regarding you claim.
One of our Client Care Assessors will investigate and revert back to you accordingly.
Kind Regards
Client Care Team