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Boitshwarelo B
1 reviews | Active since Apr 2025
22 Apr 2025, 12:21
Metropolitan is not doing its job to clients I got in WhatsApp and got a chatbot
Metropolitan is not doing its job to clients I got in WhatsApp and got a chatbot. Instead of sending me the OTP it is not sending. I have two weeks waiting for the claim and nothing was done till tody
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Metropolitan Life's replyOfficial
22 Apr 2025, 12:34Dear Boitshwarelo
We acknowledge receipt of your complaint on HelloPeter.
We always strive to give the best possible service, and regret to read of the difficulties you have experienced with your chatbot claim submission. We apologize for any inconvenience caused.
Unfortunately your post does not contain sufficient information to trace the policy number your complaint refers to.
One of our Escalation Specialists will reach out for the necessary information to trace the policy and see how we can assist.
Regards
Client Care Team
One of our Escalation Specialists will reach out for the necessary information to trace the policy and see how we can assist.
Regards
Client Care Team
Metropolitan Life's reply22 Apr 2025, 12:34
Official
Dear Boitshwarelo
We acknowledge receipt of your complaint on HelloPeter.
We always strive to give the best possible service, and regret to read of the difficulties you have experienced with your chatbot claim submission. We apologize for any inconvenience caused.
Unfortunately your post does not contain sufficient information to trace the policy number your complaint refers to.
One of our Escalation Specialists will reach out for the necessary information to trace the policy and see how we can assist.
Regards
Client Care Team
One of our Escalation Specialists will reach out for the necessary information to trace the policy and see how we can assist.
Regards
Client Care Team