LV
Luthando V
1 reviews | Active since Aug 2016
19 Jun 2019, 11:55
Metropolitan is just a well organised ****
I have a group funeral scheme for my staff. Metropolitan has been making monthly debits since inception of the policy and we never missed a policy. One of my staff members died and when I went to claim I was informed that the policy had lapsed. How does the policy of one member lapse in an active group scheme? I feel that Metropolitan has no intention of honouring claims and will come up with any excuse to repudiate
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Metropolitan Life's replyOfficial
19 Jun 2019, 15:53Dear Luthando
We acknowledge receipt of your complaint and regret to learn of your disappointment.
We require more information to trace the product you are referring to, but have been unable to reach you telephonically.
One of our Client Care Assessors will email you directly to obtain the information required to investigate and respond to you.
Regards
Client Care Team
We acknowledge receipt of your complaint and regret to learn of your disappointment.
We require more information to trace the product you are referring to, but have been unable to reach you telephonically.
One of our Client Care Assessors will email you directly to obtain the information required to investigate and respond to you.
Regards
Client Care Team
Metropolitan Life's reply19 Jun 2019, 15:53
Official
Dear Luthando
We acknowledge receipt of your complaint and regret to learn of your disappointment.
We require more information to trace the product you are referring to, but have been unable to reach you telephonically.
One of our Client Care Assessors will email you directly to obtain the information required to investigate and respond to you.
Regards
Client Care Team
We acknowledge receipt of your complaint and regret to learn of your disappointment.
We require more information to trace the product you are referring to, but have been unable to reach you telephonically.
One of our Client Care Assessors will email you directly to obtain the information required to investigate and respond to you.
Regards
Client Care Team