Metropolitan is just a pain

I never received my policy document. My account is being successfully debit every month. Now Metropolitan wants me to go the police station to get an affidavit stamped for something I didn't do. Why must I be the one going to the police station when I didn't even loose the document, when it never even got to me? The person who posted that document must be the one who goes through the drama of going to police station. Can Metropolitan just give me my policy document. I can even pay for you to use a reliable courier service company to get my document. I just want my policy document!