Metropolitan is full of ******* and *****

Metropolitan are the biggest ******, called them about information in my policy, got the information I need and was asked to send an email to activate my premium holidays, but Metropolitan decided to cancel my policy. To date I've been sending complaints and even asked for the Ombudsman details but they only responded once saying someone will call me and no one has ever called. All I want now is all the premiums I paid of they do not reinstate my policy those ******.