Metropolitan is dooming clients

I had changed my debit date as I required that it should be diverted from my persal to the bank and required for debit to run by the last day of the month from July 2025 as I was assisted by consultant Tiny Chuene from polokwane branch... Surprisingly a debit went thru on the 30th June 2025 of which already a debit was transacted on the 13th June 2025.This is daylight ******* as to how does one have to pay twice for a cover??? Now I'm being taken from pillar to post with regards to being refunded..