Metropolitan is delaying the adjustment of my funeral policy premiums

I have been trying to amend my funeral policy since last month. The broker placed me on an unreasonably high premium, and earlier this year I called to have some of the benefits removed. One agent informed me that I could not select which benefits to remove unless I removed all of them. Last month, another agent attempted to adjust the benefits, but I was told that my policy is locked at that high amount and had to be referred to another office.

To this day, I am still waiting for the matter to be resolved, which means I am still paying the same excessive amount this month. My question is: how is it that the premium can be increased without any confirmation or verification, yet when I want to reduce it, I face so many difficulties?