Metropolitan is all about earning commission only!!

We took out a funeral policy with Metropolitan as it was the only place that would accept my mother in law at her age of 84. All details were given telephonically, of which each name was spelt out correctly. I received the policy within minutes and noticed that spelling was incorrect and initials were in small letters. I immediately sent an email back with all the correct spelling and details and made numerous phone calls to follow up. Its been two months of emails, whats-app messages, phone calls and I am yet to receive the correct documents with correct spelling of names. I was told that they cannot change the small letters to capital letters and that my husband who is the beneficiary is listed on the policy on page 3. I have sent screen shots back with their documents to please highlight where that appears as it seems to be a hidden line on my side????? Pathetic service, but quick to take banking details down BUT CANT BE BOTHERED ABOUT CUSTOMER CARE.