Metropolitan is a ****... ****************

My mother in law has a few policies with Metropolitan including one for my late father I'm law. My father in law was insured for R75 000, however when my mother in law submitted her claim she was only paid R29 000?? According to the consultant the claim was recalculated because they had divorced??? What Tom fullery business is that?? What does the marriage status have to do with her claim? The contractual agreement is for a claim of R75 000 at a premium of R385. This is ********!!!!! We had to cancel the tombstone due to the short payment. To make matters worse the money was only paid on Friday at the final hour???

Where is the rest of the money she was supposed to receive??? Kindly note that this matter will also be referred to the ombudsman and consumer affairs. This is *********.