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cebokazi M
1 reviews | Active since May 2019
29 Mar 2021, 15:21
metropolitan is a ****
metropolitan is such a ****, these people opened a policy against my name and they are refusing to cancel and pay my money back. the worse thing when they opened a policy i was in ICU sick so there is no way in God's plan that i could have opened that policy. I such a shame that a company as big as them i ******** has employees and not to mention their call centre agents the are useless you will be transfared from one idiot to another. I am so tired
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Metropolitan Life's replyOfficial
29 Mar 2021, 21:39Dear Cebokazi
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the reported unauthorised deduction.
***** is an allegation we take very seriously indeed and we have a zero-tolerance for such behaviour.
We do require certain documentation in order for our Forensics services division to investigate such a ***** allegation, because if substantiated, there are legal ramifications for the Financial Adviser and processes we have to follow as an accountable institution. We therefore need proof of the ***** allegation to take the necessary action.
One of our Client Care Assessors will investigate and revert back to you directly as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the reported unauthorised deduction.
***** is an allegation we take very seriously indeed and we have a zero-tolerance for such behaviour.
We do require certain documentation in order for our Forensics services division to investigate such a ***** allegation, because if substantiated, there are legal ramifications for the Financial Adviser and processes we have to follow as an accountable institution. We therefore need proof of the ***** allegation to take the necessary action.
One of our Client Care Assessors will investigate and revert back to you directly as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply29 Mar 2021, 21:39
Official
Dear Cebokazi
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the reported unauthorised deduction.
***** is an allegation we take very seriously indeed and we have a zero-tolerance for such behaviour.
We do require certain documentation in order for our Forensics services division to investigate such a ***** allegation, because if substantiated, there are legal ramifications for the Financial Adviser and processes we have to follow as an accountable institution. We therefore need proof of the ***** allegation to take the necessary action.
One of our Client Care Assessors will investigate and revert back to you directly as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the reported unauthorised deduction.
***** is an allegation we take very seriously indeed and we have a zero-tolerance for such behaviour.
We do require certain documentation in order for our Forensics services division to investigate such a ***** allegation, because if substantiated, there are legal ramifications for the Financial Adviser and processes we have to follow as an accountable institution. We therefore need proof of the ***** allegation to take the necessary action.
One of our Client Care Assessors will investigate and revert back to you directly as soon as possible.
Regards
Client Care Team