Metropolitan is a ****!

I have been with metropolitan for 6years now and in the years I have only had the worst experiance and literally have thrown my hard earned money in the bin.I opened an investment policy in 2013 when I was still a student with my stipend and in 2016 a second investment policy was opened in my name **********ly so,without my authorisation.it took me a while to realise the was a second stop order in my person.I reported the matter to the person that was handling my insurance and instead of cancelling that policy ,he cancelled my initial one and continued with the new one which has new maturity dates.when I realise that my policy had different dates early this year and tried to inquire about it no one had answers to that.I spoke to more than five consultants,and no one had an answer or they promised to call back which they didnt.I called to terminate my policy both investment and funeral as I did not want anything to do with the policy because of how unreliable they are and they told me I didnt have that option to terminate and I have to wait for the maturity date.I was willing to cancel the funeral policy and loose all the money I have already paid because I fear I will have problems when the time to payout comes.No one had any information on how much I have inbested already,and they kept guessing different amounts and gavr me different maturity dates.I then reported the matter to ombuds and that was when they contacted me after almost a month and gave me the option to terminate the investment policy.I went to terminate the policy three weeks back and they promised to pay out in 7days,I waited for atleast 2weeks calling the consulted that was helping me with the termination and she told me their systems were down and everyone else that claimed on that day claimed and that I have "bad luck" in general .so I decided to call their head office only to find out that the whole process wasnt done and they were starting with the process only then on the call.They sent me an sms saying all finds will be paid into my account in 48 hours.its bin 4days now and I haven't received my payout.Their consultants were very rude towards me ,I kept requesting to speak to a different one everytime I called.They keep sending me different people to take statements on the ***** case ,month after month.I have no reason to stay with metropolitan life or to recommend it to anyone else.I want to leave them and join other policys but they wont let me.I feel stuck with them and its a nightmare.