MK
Mbalenhle K
1 reviews | Active since Mar 2019
09 May 2019, 08:57
Metropolitan investment withdrawal
I've app**** for a withdrawal on my investment and it hasn't been processed yet. The consultant is asking me where did I get my ID but that is the very same ID I used to open an investment. I've been holding on for hours to get help. They said they will get back at me within 48 hours but nobody has called. What's the use of having an investment if you're gonna questioned about the very same documents u used to open it. It's not even like um closing it, I just want to withdraw and continue with my policy
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Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
09 May 2019, 11:21Dear Client
We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. Please accept our sincere apologies for any poor service received thus far.
Kind Regards
Client Care
We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. Please accept our sincere apologies for any poor service received thus far.
Kind Regards
Client Care
Metropolitan Life's reply09 May 2019, 11:21
Official
Dear Client
We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. Please accept our sincere apologies for any poor service received thus far.
Kind Regards
Client Care
We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. Please accept our sincere apologies for any poor service received thus far.
Kind Regards
Client Care
MK
Mbalenhle K's updateReviewer Update
10 May 2019, 19:09You guys didn't help except sending those auto generated emails. I had to make a call myself, fortunately this time I got an angel "Patience Samosamo". She's been a great help and knows customer service. Um thankful to her otherwise this was gonna take months.
MK
Mbalenhle K's update10 May 2019, 19:09
Reviewer Update
You guys didn't help except sending those auto generated emails. I had to make a call myself, fortunately this time I got an angel "Patience Samosamo". She's been a great help and knows customer service. Um thankful to her otherwise this was gonna take months.
Metropolitan Life's replyOfficial
13 May 2019, 08:58Thank you for your feedback. We are glad that Patience was able to assist you.
Regards: Client Care
Regards: Client Care
Metropolitan Life's reply13 May 2019, 08:58
Official
Thank you for your feedback. We are glad that Patience was able to assist you.
Regards: Client Care
Regards: Client Care