Metropolitan investment is bad on how they interact with customers.

Am very disappointed with how I have being treated I went to metropolitan elim mall on the 2 November to find out about my investment the lady told me that my investment is 10years instead of 5years I ask her can you change it to 5years as from the start I told them I need 5years not 10,also increase my premium she told me is not possible I rather just surrender I told her my investment is still knew as they started to deduct in April 2023 she said because my son is going to varsity is 5years I rather surrender because I won’t get my investment if I claim in 5years and do another knew one I said Ohk, and the charges she said not a lot to my surprise the amount collected from my account to this policy it’s around R4500 once she cancel my policy I received R1590 I went to the branch again I said to them help me understand how this was calculated or email me the detailed statement they told me to call their call centre,

Ohk I called the call centre on the 8th November 2023 and requested the detailed statement on how my policy was calculated they gave me a case number and told me they I will receive it through email within 24hours I even send also on email, till today nobody call me or send email about my quires, really how do I open another policy as they advise at the branch.

Even now I haven’t received my detailed statement on how my cancellations was calculated