ET
Ecrown T
1 reviews | Active since Nov 2017
30 Mar 2022, 22:23
METROPOLITAN ******* DEBIT ORDER SHENANIGANS
Metropolitan Insurance Company, unilaterally arranged a stop order of R635.00 from my employer without my consent, against policy no: ***, since 15 Oct 2021 to date. I have submitted all documentation, including an affidavit to prove that am not the policy holder nor consented to it, but in vain, the debit continues and my employer has no legal obligation to stop the debit order since it was initiated by Metropolitan.
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Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
31 Mar 2022, 08:46Dear Ecrown
We acknowledge receipt of your complaint on HelloPeter.
We regret to read of the unauthorized deduction from your salary.
We view allegations of ***** in a very serious light and have a zero-tolerance for such behavior.
As such, we refer ***** allegations to our Forensics division for investigation and if substantiated, not only do we refund premiums to the client, but also take the appropriate action afforded us under the Industrial Relations Act to address the matter with the relevant perpetrator of such behavior. This is why we requested the affidavit and supporting documents from you.
Please bear in mind that a Stop Order deduction takes a month or two to take effect on a client's salary - so does the cancellation of a stop order deduction.
One of our Client Care Assessors will investigate and revert back to you directly.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to read of the unauthorized deduction from your salary.
We view allegations of ***** in a very serious light and have a zero-tolerance for such behavior.
As such, we refer ***** allegations to our Forensics division for investigation and if substantiated, not only do we refund premiums to the client, but also take the appropriate action afforded us under the Industrial Relations Act to address the matter with the relevant perpetrator of such behavior. This is why we requested the affidavit and supporting documents from you.
Please bear in mind that a Stop Order deduction takes a month or two to take effect on a client's salary - so does the cancellation of a stop order deduction.
One of our Client Care Assessors will investigate and revert back to you directly.
Regards
Client Care Team
Metropolitan Life's reply31 Mar 2022, 08:46
Official
Dear Ecrown
We acknowledge receipt of your complaint on HelloPeter.
We regret to read of the unauthorized deduction from your salary.
We view allegations of ***** in a very serious light and have a zero-tolerance for such behavior.
As such, we refer ***** allegations to our Forensics division for investigation and if substantiated, not only do we refund premiums to the client, but also take the appropriate action afforded us under the Industrial Relations Act to address the matter with the relevant perpetrator of such behavior. This is why we requested the affidavit and supporting documents from you.
Please bear in mind that a Stop Order deduction takes a month or two to take effect on a client's salary - so does the cancellation of a stop order deduction.
One of our Client Care Assessors will investigate and revert back to you directly.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to read of the unauthorized deduction from your salary.
We view allegations of ***** in a very serious light and have a zero-tolerance for such behavior.
As such, we refer ***** allegations to our Forensics division for investigation and if substantiated, not only do we refund premiums to the client, but also take the appropriate action afforded us under the Industrial Relations Act to address the matter with the relevant perpetrator of such behavior. This is why we requested the affidavit and supporting documents from you.
Please bear in mind that a Stop Order deduction takes a month or two to take effect on a client's salary - so does the cancellation of a stop order deduction.
One of our Client Care Assessors will investigate and revert back to you directly.
Regards
Client Care Team
ET
Ecrown T's updateReviewer Update
01 Apr 2022, 15:04Thank you, hellopeter
Metropolitan has cancelled the policy yesterday after my review and taken to refund my money.
Metropolitan has cancelled the policy yesterday after my review and taken to refund my money.
ET
Ecrown T's update01 Apr 2022, 15:04
Reviewer Update
Thank you, hellopeter
Metropolitan has cancelled the policy yesterday after my review and taken to refund my money.
Metropolitan has cancelled the policy yesterday after my review and taken to refund my money.
Metropolitan Life's replyOfficial
05 Apr 2022, 12:51Dear Ecrown
Thank you for your additional comments.
We are glad to have been of assistance.
#What matters to you, matters to us!
Regards
Client Care Team
Thank you for your additional comments.
We are glad to have been of assistance.
#What matters to you, matters to us!
Regards
Client Care Team
Metropolitan Life's reply05 Apr 2022, 12:51
Official
Dear Ecrown
Thank you for your additional comments.
We are glad to have been of assistance.
#What matters to you, matters to us!
Regards
Client Care Team
Thank you for your additional comments.
We are glad to have been of assistance.
#What matters to you, matters to us!
Regards
Client Care Team