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Lesego
1 reviews | Active since Jun 2023
27 Jul 2023, 10:22
Metropolitan hospital cover
Hello Peter..I'm writing this with regards to metropolitan..I have been waiting for my hospital claim since since April 2023..They are not communicating with me and whenever I call them, they tell me that my case is in forensic department since April..please help me to clarify this matter, because it has been hanging for a long now.. In one of the email that I've send, I spoke to Samuel Marutla, who eneded up not knowing what to tell me anymore, and rechead out to Errol Mashaba , whom I believe that it's his senior..
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Replies (3)
Metropolitan Life's replyOfficial
27 Jul 2023, 12:07Dear Lesego
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients.
We confirm we are attending to this claim, we unfortunately cannot divulge any information on the status of the claim as you are not the policy holder. One of our escalation specialist will be in contact with the policy holder.
Yours sincerely, Client Care Team
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients.
We confirm we are attending to this claim, we unfortunately cannot divulge any information on the status of the claim as you are not the policy holder. One of our escalation specialist will be in contact with the policy holder.
Yours sincerely, Client Care Team
Metropolitan Life's reply27 Jul 2023, 12:07
Official
Dear Lesego
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients.
We confirm we are attending to this claim, we unfortunately cannot divulge any information on the status of the claim as you are not the policy holder. One of our escalation specialist will be in contact with the policy holder.
Yours sincerely, Client Care Team
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients.
We confirm we are attending to this claim, we unfortunately cannot divulge any information on the status of the claim as you are not the policy holder. One of our escalation specialist will be in contact with the policy holder.
Yours sincerely, Client Care Team
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Lesego's updateReviewer Update
30 Jul 2023, 18:54I am the policy owner.
Please double check ur documents there.
Please double check ur documents there.
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Lesego's update30 Jul 2023, 18:54
Reviewer Update
I am the policy owner.
Please double check ur documents there.
Please double check ur documents there.
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Lesego's updateReviewer Update
31 Jul 2023, 14:53I provided correct ID number there, I believe that you can trace my policy with it.
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Lesego's update31 Jul 2023, 14:53
Reviewer Update
I provided correct ID number there, I believe that you can trace my policy with it.