Metropolitan group, please sort it out.

Hello everyone, i am really not happy of Metropolitan, i submitted an hospital claim in April surely towards the end, they told me there's a second page i have to send that the Doctor needs to sign, i sent the page together with the first one again, and waited on them. After a week or so my financial advisor called me to ask about the claim, i told her nothing is happening, so she cannected me with the office, i asked them how far with my claim, they told me someone is working on it, so the person i spoke to, checked everything and told me the second page is not sent, i asked my financial advisor to send the documents again, she called me saying she resent them again. So i waited again, until now nothing is happening. With my fancial advisor's office she is doing the best, the problem is at the head office, they really failing us.