Metropolitan funeral Service Extra poor.

I am very disappointed with Metropolitan funeral service. I have sent several emails to customer care they do not respond.I have to buy all network minutes to call them to change my portal payment because is forever giving wrong amount which lead my policy to be on areas. I went to Kempton Park festival mall branch trying to make changes on my policy still they are unable to help because they say my policy plan is the old one they transfer me to customer care. I try using what's app that chatbot is also confused is giving me wrong amount to pay.This morning I was called by an Consultant also she is giving me three different amounts of the policy ,she said I must pay the amount that reflects on my old policy of which that old policy amount is includes deceased. I should have chosen Capitec Insure because they care for their clients and they are always up to date when comes to changes the amount is accurate .If not getting help this time I am switching to Capitec and I will tell all my family and friends about the disgusting service about Metropolitan.