Metropolitan funeral policy misleading users

I've refer my case to them in November 2022 regarding a funeral policy for my grandson that i was mislead by pne of their agents, i asked that it be cancelled, investigated and all my premuims be paid back. Until today nothing happened.

I was called by their agent in June of 2021, asking if i had anyone that i want to cover. I said only my grandson and he was only one year old at the time. She gave me R80 000.00 cover for R 86 per month. To me it sounded good and i took it. Just to realise after a year of paying that children under the age of 12 can only be cover for R20 000.00

I called them and was told to go to the policestation an get an affidavit and submit with the policy, and a copy of my ID and they will investigate and inform me of the outcome.

Up until today 5 months later im still waiting. This is bad. All i want is my money back.