Metropolitan Funeral Policy lacks communication

Today I called the Metropolitan funeral cover call centre with the mindset that I want to increase the money on the cover for my bother. Only to find find that the my policy has lapsed December, and that I missed 3 payments wich was never communicated to me. I spoke to Pedro the Nice young man, who tried to explain that I missed the 1st premium 2017 August and another one 2019 December, I ddnt get when I missed the 3rd one, apparently they close the policy when you miss 3 payments. Nothing was communicated. He says the send sms, I've changed numbers, they have my email address and home address, but never had they tried to get hold of me. I am so speechless by this kind of service, imagine if I've lost my parents and I want to claim money, please try to improve your system. The are many funeral cover that could do a good job than just closing the policy, Regards Tebogo Ndaba policy number ***