TM
Thato M
1 reviews | Active since Jan 2023
08 Nov 2023, 14:43
Metropolitan funeral policy
I’ve been trying to make amendments to my policy for two months, with no success. Those amendments are supposed to save me money and they’re sending me from pillar to post. I don’t understand why in this day and age changes to my policy have to take two months instead of immediately even. I’ve been paying a small fortune for over 10 years.
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Metropolitan Life's replyOfficial
09 Nov 2023, 09:32Dear Thato
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients.
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients.
We confirm that we are busy investigating your complaint.
One of our escalation specialist will revert back to you shortly.
Yours sincerely,
Client Care Team
Metropolitan Life's reply09 Nov 2023, 09:32
Official
Dear Thato
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients.
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients.
We confirm that we are busy investigating your complaint.
One of our escalation specialist will revert back to you shortly.
Yours sincerely,
Client Care Team