RB
Reynier B
1 reviews | Active since Apr 2024
16 Apr 2024, 06:06
Metropolitan funeral policy
My Dad Past away 1 November 2023.I been trying to get a funeral policy sorted out for a few months now.People just don't get back to you.I'm stil waiting.Ten days ago I got so far that someone acknowledged they received all the documents and its been send to death claims department.That was 5 April??? It's a joke this is suppose to be an emergency policy.My Dad took it out for a reason!!! I always thought Metropolitan was a good company.U should be ashamed of yourself putting people trough this.
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Metropolitan Life's replyOfficial
17 Apr 2024, 09:32Dear Reynier
We acknowledge receipt of your complaint on HelloPeter.
We acknowledge receipt of your complaint on HelloPeter.
We always strive to provide our clients with unsurpassed customer service and regret reading that you have encountered difficulties in submitting a claim.
Regrettably your post does not contain sufficient information for us to trace the policy you have claimed on.
One of our Escalation Specialists will reach out to you to obtain the information we need to trace the policy and investigate the complaint.
Yours sincerely,
Client Care Team
Metropolitan Life's reply17 Apr 2024, 09:32
Official
Dear Reynier
We acknowledge receipt of your complaint on HelloPeter.
We acknowledge receipt of your complaint on HelloPeter.
We always strive to provide our clients with unsurpassed customer service and regret reading that you have encountered difficulties in submitting a claim.
Regrettably your post does not contain sufficient information for us to trace the policy you have claimed on.
One of our Escalation Specialists will reach out to you to obtain the information we need to trace the policy and investigate the complaint.
Yours sincerely,
Client Care Team