Metropolitan Funeral Plan

I am very disappointed with Metropolitan, I opened a family funeral plan with them in 2017 everything was going fine and in November of 2021 I lost my nephew. He was ******ed but he was not on the funeral plan. I missed one premium because I had financial constraints, I called Metropolitan to make payment arrangements and I was told that the funeral plan had lapsed and they don't have that plan anymore. It was discontinued.

I asked the agent why they didn't call me and let me know, before they told me that the funeral plan had lapsed they were telling me that they are sending my complaint to somebody at the head office and they will ask that person to call me but in vain. I made follow ups by calling and sending emails. No one came back to me. Attached are the emails I sent to Metropolitan. To cut the story short I want Metropolitan to pay me back all the premiums I paid to them because the funeral plan has been discontinued and they don't have it anymore. I still have one funeral plan with them which I opened for my mother and I am still paying for it.

Thanks Regards Jane