Metropolitan Funeral Cover claim service is APPALLING.

I had submitted a claim on the 7th August for my father’s death through the East London branch (I visited a max of 3 branches and I would be told to go to another one JUST FOR ONE CLAIM) and I had all the necessary documentation.

My family needs the money urgently! I was advised to make a claim at the branch as the turnaround time is quicker there but 2 weeks later I'm on hello peter writing a complaint. This is highly frustrating, you cared and did lots of follow up calls when you wanted me to sign up for the funeral cover and now that it's claim time you don't care. No one cares about me nor my family.My policy number is 69393D***

I need urgent assistance please can this be escalated.