KM
Khani M
1 reviews | Active since Jan 2021
07 Jan 2021, 17:30
Metropolitan Funeral Cover Claim Delays
We submitted a funeral claim over 7 days ago and todate we are still waiting with no feedback and we cannot proceed with the funeral arrangements. This is really inhumane, the consultant tried to call the call centre to no feedback please tell us how we should proceed like this?
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Metropolitan Life's replyOfficial
07 Jan 2021, 23:11Dear Khani Mhlongo
Thank yo for raising your concern with our office.
We are sorry to learn that you have lost a loved one. Please accept our sincere condolences during this sad time.
We regret that you have encountered delays with your claim. Regrettably the post however does not contain sufficient information in order for us to trace the policy and investigate.
One of our Client Care Assessors will contact you directly for more information in order to trace the policy and assist you.
Regards
Client Care Team
Thank yo for raising your concern with our office.
We are sorry to learn that you have lost a loved one. Please accept our sincere condolences during this sad time.
We regret that you have encountered delays with your claim. Regrettably the post however does not contain sufficient information in order for us to trace the policy and investigate.
One of our Client Care Assessors will contact you directly for more information in order to trace the policy and assist you.
Regards
Client Care Team
Metropolitan Life's reply07 Jan 2021, 23:11
Official
Dear Khani Mhlongo
Thank yo for raising your concern with our office.
We are sorry to learn that you have lost a loved one. Please accept our sincere condolences during this sad time.
We regret that you have encountered delays with your claim. Regrettably the post however does not contain sufficient information in order for us to trace the policy and investigate.
One of our Client Care Assessors will contact you directly for more information in order to trace the policy and assist you.
Regards
Client Care Team
Thank yo for raising your concern with our office.
We are sorry to learn that you have lost a loved one. Please accept our sincere condolences during this sad time.
We regret that you have encountered delays with your claim. Regrettably the post however does not contain sufficient information in order for us to trace the policy and investigate.
One of our Client Care Assessors will contact you directly for more information in order to trace the policy and assist you.
Regards
Client Care Team