OM
Odwa M
1 reviews | Active since Oct 2021
30 Sept 2022, 13:02
Metropolitan Funeral Cover Assistance SUCK
At the end of August 2022 I requested my funeral plan to be adjusted and I completed all the forms and even got a call from Metropolitan representative requesting me to confirm the adjustment and their last deduction should have been end of August 2022, however deduction was done again this month and no one seemed to be helpful.
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Metropolitan Life's replyOfficial
30 Sept 2022, 13:36Dear Odwa
We acknowledge receipt of your complaint sent through the Hellopeter platform.
We acknowledge receipt of your complaint sent through the Hellopeter platform.
We sincerely apologize for the difficulty that you have encountered with regards to this matter. We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience.
One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply30 Sept 2022, 13:36
Official
Dear Odwa
We acknowledge receipt of your complaint sent through the Hellopeter platform.
We acknowledge receipt of your complaint sent through the Hellopeter platform.
We sincerely apologize for the difficulty that you have encountered with regards to this matter. We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience.
One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Regards
Client Care Team