Metropolitan - Funeral Claim application no: ***

My Name is Margaret, I submitted a Funeral Claim to Metropolitan on Tuesday 29 June 2021 hoping the money will help with Funeral arrangements. I have forwarded all requested documents for my mothers funeral claim (Claim application no: ***) Till this day we have not yet received any feedback from Metropolitan nor a follow up phone call. We berried my mother on 01 July 2021 with a great help from family. Today at 12:17 I called Metropolitan on ***to follow up on the matter instead the call center agent was rude an she hung up the phone.

I am so disappointed in their service and to think this is a Funeral policy my mother paid for so long my years but FAILED HER ON HER LAST DAYS.

I would like hello Peter to assist with the matter and make sure that this poor service never happens to anyone. No one prepares or plans for death, that's why we take funeral policies but some are useless as they don't serve their purpose. I would also like to have a recording of a call i made today 05 July 2021 at 12:17.

I will never take a Funeral policy with Metropolitan.

VERY DISAPPOINTED ***