NM
Nondumiso M
1 reviews | Active since Jun 2023
30 Dec 2024, 01:44
metropolitan frustrates me
I am more than dissapointed with metropolitan.They have been deducting money for a pension policy that I never took with them.when i asked from my refund they gave me 5 months refund for a policy that deducted for a very long time"since 2023.its not a mistake because your system should be showing when you started deducting.they will never call or follow up
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Metropolitan Life's replyOfficial
30 Dec 2024, 10:03Dear Nondumiso
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret to read that you have been struggling with your service request.
We have a zero-tolerance approach to ***** and value your feedback. Unfortunately a ***** allegation takes a while to investigate. Please accept our sincere apology for the breakdown in service experienced thus far.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team.
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret to read that you have been struggling with your service request.
We have a zero-tolerance approach to ***** and value your feedback. Unfortunately a ***** allegation takes a while to investigate. Please accept our sincere apology for the breakdown in service experienced thus far.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team.
Metropolitan Life's reply30 Dec 2024, 10:03
Official
Dear Nondumiso
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret to read that you have been struggling with your service request.
We have a zero-tolerance approach to ***** and value your feedback. Unfortunately a ***** allegation takes a while to investigate. Please accept our sincere apology for the breakdown in service experienced thus far.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team.
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret to read that you have been struggling with your service request.
We have a zero-tolerance approach to ***** and value your feedback. Unfortunately a ***** allegation takes a while to investigate. Please accept our sincere apology for the breakdown in service experienced thus far.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team.