Metropolitan ********** employees and poor customer service. What a Shame!!!

Metropolitan employees **********ly increased my premium without my knowledge or concern. The policy was deducting R260 now it is deducted R444 which double the amount. I called them and they told me what to do so that they can investigate. I did exactly as they told and sent them an email of everything they have asked for. To my surprise an employee called Oliphant Mogohlwa responsed me saying that they will not help me as he demand that I must sign the copy of ID that I have sent but when I called they agent who was helping me, never mentioned anything about a signed ID he just told me to send a certified copy of my ID, affidavit and bank statement which I did. Their customer service is very poor yet they continue to deduct ********** Amounts in our accounts. They do not even care about their customers. It's been a month since av emailed them but nothing has been done till today. Such a dissapointment.