CP
Colleen P
1 reviews | Active since Sept 2021
12 Feb 2022, 22:59
METROPOLITAN *****
In 1985 i took out a policy for my mother with Unison who subsequently merged with Metropolitan. After 36 years of paying fir the burial on my mother's death Metropolitan wanted to pay only R2500. When I challenged thus I was told to send a complaint which I subsequently did. I was called and informed that tgT Metropolitan only had this policy in their system from 2011 despite me sending papers dated 2003 whe I added my daughter to the policy. It has been 38 days since my mother's death and I am yet to receive a cent. I was told that the matter was referred the ***** department and in the meantime I am left waiting to receive monies due ri me.
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Metropolitan Life's replyOfficial
14 Feb 2022, 09:28Dear Colleen
We acknowledge receipt of your complaint on HelloPeter.
Please note that Unison Risk Management never merged with Metropolitan. Unison Risk Management are the administrators that does all the administration for our Wooltru/Massmart funeral group scheme.
By administration, we mean anything that is needed in the life cycle of a policy, like enrolment, alterations, cancellations, refunds, queries, etc. - Metropolitan only processes claims and liaise with Unison in order to determine the validity of a claim.
Also note that the sum insured on a Retirement Fully Paid-up policy (PUP) depends on the number of years one was paying towards a specific cover amount. Cover on the PUP is calculated on a sliding scale:
We acknowledge receipt of your complaint on HelloPeter.
Please note that Unison Risk Management never merged with Metropolitan. Unison Risk Management are the administrators that does all the administration for our Wooltru/Massmart funeral group scheme.
By administration, we mean anything that is needed in the life cycle of a policy, like enrolment, alterations, cancellations, refunds, queries, etc. - Metropolitan only processes claims and liaise with Unison in order to determine the validity of a claim.
Also note that the sum insured on a Retirement Fully Paid-up policy (PUP) depends on the number of years one was paying towards a specific cover amount. Cover on the PUP is calculated on a sliding scale:
- One must at least contribute for 5 years before retirement to the scheme to enjoy 50 % of the cover amount on the Paid-up Polciy
- For each completed year of contribution thereafter, cover on the PUP increases by 10 %, up to 10 years' or more's contributions for that cover , which would give you 100 % of that cover amount on the PUP.
- The same sliding scale is used for increases in cover.
This being said, one of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply14 Feb 2022, 09:28
Official
Dear Colleen
We acknowledge receipt of your complaint on HelloPeter.
Please note that Unison Risk Management never merged with Metropolitan. Unison Risk Management are the administrators that does all the administration for our Wooltru/Massmart funeral group scheme.
By administration, we mean anything that is needed in the life cycle of a policy, like enrolment, alterations, cancellations, refunds, queries, etc. - Metropolitan only processes claims and liaise with Unison in order to determine the validity of a claim.
Also note that the sum insured on a Retirement Fully Paid-up policy (PUP) depends on the number of years one was paying towards a specific cover amount. Cover on the PUP is calculated on a sliding scale:
We acknowledge receipt of your complaint on HelloPeter.
Please note that Unison Risk Management never merged with Metropolitan. Unison Risk Management are the administrators that does all the administration for our Wooltru/Massmart funeral group scheme.
By administration, we mean anything that is needed in the life cycle of a policy, like enrolment, alterations, cancellations, refunds, queries, etc. - Metropolitan only processes claims and liaise with Unison in order to determine the validity of a claim.
Also note that the sum insured on a Retirement Fully Paid-up policy (PUP) depends on the number of years one was paying towards a specific cover amount. Cover on the PUP is calculated on a sliding scale:
- One must at least contribute for 5 years before retirement to the scheme to enjoy 50 % of the cover amount on the Paid-up Polciy
- For each completed year of contribution thereafter, cover on the PUP increases by 10 %, up to 10 years' or more's contributions for that cover , which would give you 100 % of that cover amount on the PUP.
- The same sliding scale is used for increases in cover.
This being said, one of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Regards
Client Care Team