Metropolitan *****

I went to claim for my late grandmother with my mother on the 04 March 2020 @metropolitan in brits we were assist by the guy name kagiso.. We were claiming in the policy of my late father who passed away in 17 September 2011..its a paid up plocy my grandmother is still covered there.. We were told that the policy have no beneficiary and the send a letterto the late estate JM to inform him about the policy. And they wanted a letter of authority for my grandmother not my father even if my grandmother is not the policy owner... So we wer not helped with the claim...we asked the guy to just process the claim with documents we had we want to see what the rejection will be. He started writing the claim for and my mother signed... Now we just realized that he wrote my father's name I'd and initials on person claiming and made my mum sign.. When we ask why he said it's not an erro it is done like thatWe asked for the policy information.. And we found really disturbing things... 1my mother claimed for 52000 during my. Father death but only got 27500...2the premium of policy has changed to 25000 monthly premium even my late father still covered for 10000..3.on the 21 January 2020 member has done alteration and also replacement... We went up and down.. Wen we ask the metropolitan persqonel twil advice us to leave and if we aint happy we are free to go to ombudsman... Till today no aswers even from their complainants department... The lady from complainant department Wil ask me to come with proof without that they won't help me.. I have documents of all this provided by metropolitan in black and white...