CT
Chavonne T
1 reviews | Active since Sept 2023
02 Jul 2025, 13:52
Metropolitan ******
This is the second time that I've experienced this with metropolitan when it's time to make a claim either the person doesn't exist on the policy or the claim has apparently lapsed.... you pay for years but when it's time to make a claim they always have a issue with paying out they are a bunch of ******
Helpful (0)
Replies (7)0
Replies (7)
Metropolitan Life's replyOfficial
02 Jul 2025, 14:03Dear Chavonne
We acknowledge receipt of your complaint.
We are sorry to read of the difficulty you have encountered with your claim and that your policy is in a lapsed status.
Regrettably your post does not contain sufficient information in order for us to trace the policy number you are referring to.
We acknowledge receipt of your complaint.
We are sorry to read of the difficulty you have encountered with your claim and that your policy is in a lapsed status.
Regrettably your post does not contain sufficient information in order for us to trace the policy number you are referring to.
One of our Escalation Specialists will reach out to you shortly in orde to obtain the information necessary to trace the policy, investigate and revert back to you in this regard.
Regards
Client Care Team
Metropolitan Life's reply02 Jul 2025, 14:03
Official
Dear Chavonne
We acknowledge receipt of your complaint.
We are sorry to read of the difficulty you have encountered with your claim and that your policy is in a lapsed status.
Regrettably your post does not contain sufficient information in order for us to trace the policy number you are referring to.
We acknowledge receipt of your complaint.
We are sorry to read of the difficulty you have encountered with your claim and that your policy is in a lapsed status.
Regrettably your post does not contain sufficient information in order for us to trace the policy number you are referring to.
One of our Escalation Specialists will reach out to you shortly in orde to obtain the information necessary to trace the policy, investigate and revert back to you in this regard.
Regards
Client Care Team
CT
Chavonne T's updateReviewer Update
02 Jul 2025, 14:20It's either you have a bunch of ****** of *********** staff working at your branches...make it make sense when she self explained it takes 6 months for a policy to lapse but your system shows that it lapsed a whole year after the client was medically boarded...also where did the client get the information from that her policy is paid up when she was medically boarded...this is the 2nd time they trying to get out a claim they did the exact same thing with my mother
CT
Chavonne T's update02 Jul 2025, 14:20
Reviewer Update
It's either you have a bunch of ****** of *********** staff working at your branches...make it make sense when she self explained it takes 6 months for a policy to lapse but your system shows that it lapsed a whole year after the client was medically boarded...also where did the client get the information from that her policy is paid up when she was medically boarded...this is the 2nd time they trying to get out a claim they did the exact same thing with my mother
Metropolitan Life's replyOfficial
02 Jul 2025, 14:55Dear Chavonne
Thank you for your additional comments - the content of which we note.
Our Escalation specialist has emailed you for more information needed to trace the policy so that we may investigate the matter.
Please respond directly to the Escalation Specialist.
Regards
Metropolitan Client Care Team
Thank you for your additional comments - the content of which we note.
Our Escalation specialist has emailed you for more information needed to trace the policy so that we may investigate the matter.
Please respond directly to the Escalation Specialist.
Regards
Metropolitan Client Care Team
Metropolitan Life's reply02 Jul 2025, 14:55
Official
Dear Chavonne
Thank you for your additional comments - the content of which we note.
Our Escalation specialist has emailed you for more information needed to trace the policy so that we may investigate the matter.
Please respond directly to the Escalation Specialist.
Regards
Metropolitan Client Care Team
Thank you for your additional comments - the content of which we note.
Our Escalation specialist has emailed you for more information needed to trace the policy so that we may investigate the matter.
Please respond directly to the Escalation Specialist.
Regards
Metropolitan Client Care Team
CT
Chavonne T's updateReviewer Update
02 Jul 2025, 15:41A hour later and no one has reached out just shows how pathetic your services are
CT
Chavonne T's update02 Jul 2025, 15:41
Reviewer Update
A hour later and no one has reached out just shows how pathetic your services are
Metropolitan Life's replyOfficial
02 Jul 2025, 15:45Dear Chavonne
We have already rep**** to your email address at 14:07.
Please check your emails and respond to the Escalation Specialist directly.
Also note that if the policy lapsed after the claim event date, we would still consider the claim.
We do need the policy number in order to investigate the matter.
We look forward to hearing back from you.
Client Care Team
We have already rep**** to your email address at 14:07.
Please check your emails and respond to the Escalation Specialist directly.
Also note that if the policy lapsed after the claim event date, we would still consider the claim.
We do need the policy number in order to investigate the matter.
We look forward to hearing back from you.
Client Care Team
Metropolitan Life's reply02 Jul 2025, 15:45
Official
Dear Chavonne
We have already rep**** to your email address at 14:07.
Please check your emails and respond to the Escalation Specialist directly.
Also note that if the policy lapsed after the claim event date, we would still consider the claim.
We do need the policy number in order to investigate the matter.
We look forward to hearing back from you.
Client Care Team
We have already rep**** to your email address at 14:07.
Please check your emails and respond to the Escalation Specialist directly.
Also note that if the policy lapsed after the claim event date, we would still consider the claim.
We do need the policy number in order to investigate the matter.
We look forward to hearing back from you.
Client Care Team
CT
Chavonne T's updateReviewer Update
02 Jul 2025, 16:25Why would I still be responding here if I got an email
CT
Chavonne T's update02 Jul 2025, 16:25
Reviewer Update
Why would I still be responding here if I got an email
Metropolitan Life's replyOfficial
02 Jul 2025, 16:29Dear Chavonne.
Again, thank you for your additional comments.
Please provide us with the policy number in question and perhaps your correct email address, since the one on your HelloPeter profile does not seem to work.
We will also try reaching you on the cell phone number on the profile.
Regards
Metropolitan Client Care Team
Again, thank you for your additional comments.
Please provide us with the policy number in question and perhaps your correct email address, since the one on your HelloPeter profile does not seem to work.
We will also try reaching you on the cell phone number on the profile.
Regards
Metropolitan Client Care Team
Metropolitan Life's reply02 Jul 2025, 16:29
Official
Dear Chavonne.
Again, thank you for your additional comments.
Please provide us with the policy number in question and perhaps your correct email address, since the one on your HelloPeter profile does not seem to work.
We will also try reaching you on the cell phone number on the profile.
Regards
Metropolitan Client Care Team
Again, thank you for your additional comments.
Please provide us with the policy number in question and perhaps your correct email address, since the one on your HelloPeter profile does not seem to work.
We will also try reaching you on the cell phone number on the profile.
Regards
Metropolitan Client Care Team