Metropolitan : ************* employees and poor communication

I had a policy since 1991. During 2022 one of their consultants committed ***** and changed my cell phone number in order to get a new, high premium approved by one of her friends or herself. I had to submit an affidavit and was asked to approve the correct premium. Still waiting for sms, as it seems it went back to *****ulently added telephone number. After this was resolved, I resigned and informed them timeously to start deductions from my bank account. Big was my surprise when I was back to the incorrect amount again, after affidavits etc. I just send a msg to stop deducting *****ulent amount. After 33years, this is where my policy ends....