Metropolitan don't honor there slogan.

I am my mom's Healthcare proxy and Caregiver as well as her bank accounts. My mom is 87 years old. Being a marketer for Sanlam I do know policies. I noticed my mom was paying R40 per month on a funeral policy worth R5,000 at death. This policy started in 2002. She has now contributed over R10,300. I tried to make contact with Metropolitan first via email and then followed up with a call to the call centre. First, I was told I can't speak with the person responsible because she is in another building. This call was followed up with another email. No REPLY. I called again and managed to get connected. I described my query and was told there is no growth on the contributions and the policy could not be made paid up. How can you keep on contributing to a benefit that doesn't give you value for money? I requested to speak to a senior manager to resolve this. Once again, NO REPLY or feedback.