Metropolitan doesn’t pay out funeral insurance claims!

My mother passed away in April 2014. Metropolitan dragged out the claim for funeral expenses and eventually they did NOT pay out a cent. Premiums for policy *** however, continued to be deducted for 2 persons, although there was only one living member remaining. The policy has been in force for about 55 years, so the premiums paid since inception amount to approximately 6 times the death value of the policy, ignoring interest, which doesn’t apply. My father passed away on 23 July 2020. As the executor of the estate and having paid the funeral cost, I submitted a claim against the policy, No.***. Metropolitan was contacted by AVBOB telephonically, a day after the death of the member and they confirmed the policy is in good standing. I completed a claim form and submitted further details, requested shortly after the submission of the scanned claim. Metropolitan again dragged this out by requesting the same information three times in a row. To this day the company has not paid out a cent and they no longer respond to my e-mails. Phoning them is a futile exercise and my lawyer hasn’t had a response from their complaints department either. Let the buyer BEWARE: This insurance company is staffed by the most *********** people I have ever come across. I declare Metropolitan Life as dishonest, negligent and uncooperative. I rate them minus 5 stars. The next step my lawyer is taking, is to submit a complaint to the ombudsman.