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Mahlatse M
1 reviews | Active since Jan 2018
21 Jul 2021, 14:24
Metropolitan doesn't care for their clients
I have been trying to get help from metropolitan life trying to update my details, I have tried to call them I will hold the line while on automated machine for an hour and 20 minutes without help for 4 days,then I sent an email on the 1st of July even today I am still waiting for a call, I am scared if this is left unattended it might result in my policy to lapse,this kind of behavior is worrisome if I cannot get help with updating important details what more if I had a crisis and needed to claim.
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Metropolitan Life's replyOfficial
21 Jul 2021, 17:51Dear Mahlatse
We acknowledge receipt of your complaint on HelloPeter.
We regret to read of the difficulties you have encountered with your service request.
One of our Client Care Assessors will investigate and have a service consultant contact your for the update of your information. and escalate the request for payment options at our Pay@ partners.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to read of the difficulties you have encountered with your service request.
One of our Client Care Assessors will investigate and have a service consultant contact your for the update of your information. and escalate the request for payment options at our Pay@ partners.
Regards
Client Care Team
Metropolitan Life's reply21 Jul 2021, 17:51
Official
Dear Mahlatse
We acknowledge receipt of your complaint on HelloPeter.
We regret to read of the difficulties you have encountered with your service request.
One of our Client Care Assessors will investigate and have a service consultant contact your for the update of your information. and escalate the request for payment options at our Pay@ partners.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to read of the difficulties you have encountered with your service request.
One of our Client Care Assessors will investigate and have a service consultant contact your for the update of your information. and escalate the request for payment options at our Pay@ partners.
Regards
Client Care Team