METROPOLITAN DELAYING POLICY AND I VESTMENTS PAYOUT

Hello Peter We submitted a claim at Metropolitan in July 2021, it Is January 2022 and yet only one payment has been made ( because I made a followup) All required documents were submitted and after I made a followup last month, they have now adopted a style of requesting the same documents over and over again after they were quiet for a good 5month not saying and doing anything. After I went to do a followup last month, I was told there's outstanding documents yet they didn't communicate that with us. I don't know if they want to release these funds or not. Why must we wait for so long, they must decide if they are dedicated to serving people or they are running a ponzi scheme. Whoever is responsible at Metropolitan must just fix this buying time style is costing us.