Metropolitan Customer Service Sucks

I requested my debit order for my funeral policy to be cancelled on 21/09/2020 as I no longer can afford to pay it (thanks COVID!). I telephoned the call centre with my request and they requested that I send an email. This I did on 21/09/2020.

On 01/10/2020 the debit order was processed against my account twice (due to the fact that the previous months instalment had not been paid). I phoned the company again to enquire as to why the debit order had not been cancelled. "Don't know". These two debit orders were rejected by my bank (which is why I cancelled it). This resulted in debit order rejection fees of R147.00 twice.

I have asked the company on two occasions (verbally and via email) to refund me the bank charges (R297.00) as they should have cancelled the debit order as requested, before October.

Nobody is responding, my emails are ignored. I want my money back as it is their fault and not mine.

Metropolitan your customer service sucks! I am glad that I have cancelled my policy with you as I can only imagine what hassles one would have when they have an actual funeral claim!!!