Metropolitan ******

I have a savings plan policy with metropolitan of which i have been trying to partially surrender since 03 march 2020. I sent documents they requested and 2 days later when i called them to find out whats the progress i was told i had to send proof of adress which i did via email to sello litsoane.,Megan Baziar, itumeleng, rjulius and their info email. None of them confirmed receipt of my email and i sent almost 10 times. I ended up faxing on the 16th of march 2020 and they said it will take 2 hours. Today on the 17th of march i called them to ask if they gonna pay me or not and the lady said the money will be paid on the 19th of march 2020. Same day i received an email saying i said i am married when i opened the policy and they cant pay since i said i am single on documents requesting partial surrender. I have never being married and they just dont want to pay. Can metropolitan please give me back all my premius since its certain they wont pay me when the policy matures. Can Metropolitan please cancel my policy while they are at it. I am disappointed that they dont honour what they promise. Can someone refer me to any ombudsmen to fight this. I used so much money with calls ob the same issue after being told such a transaction will take 24 hours before i get money in my account. After refusing to pay my partial surrender they still deducted on my salary. So angry.