Metropolitan consultants lie through their teeth

I had an investment policy with Metropolitan and last week, Wednesday, I sent them forms to surrender that policy. I received an email that I would receive communication from them within 48 hours. Nothing happen, so Tuesday 12/02/2019, I called them. The consultant who assisted me told me that I would receive an sms later that day, confirming that the money has been paid into my account, and the that the funds would appear the following day.

That day passed, without anything happening. I called again the following morning. the gentleman who assisted me said that the certifying stamp on my ID copy was not clear. Guess what, I forwarded him the same email I sent previously and all of a sudden the stamp was clear but now it was another story, proof of residence. I sent that too, ten minutes later they read my email but I was told they haven't received it yet and that they would check the emails in an hours time because the server was slow. I kept quiet. I called again, past three in the afternoon, same old story, I will receive an sms and money the following day.

Now today 14/02/2019, they sent me a letter dated 19/01/2019, saying they haven't received premiums for two months. This is the company that has never sent me anything, not a single correspondence, since I took that investment except for an sms I received a few days after I completed their paperwork. when you missed a payment, they debited twice the premium the following month, and I didn't mind because it's an investment. Tomorrow is 7th working day, no payment done. No call to explain why the payment is not done. To be honest with you, I only saw on that correspondence they sent this morning what my policy number is. I am very disappointed with these guys and their lies and non professionalism. Please help me

Philani