1 reviews | Active since Oct 2020
Metropolitan consultant activated a funeral cover in my name without consent
I am writing this email as a formal complaint of a policy that was activated without my knowledge and consent.
I visited the Metropolitan offices on 09/12/2025 to enquire about the policy I recently saw on my payslip. I was told this policy was activated in 2023 via telephone ( I NEED THIS RECORDING) I have a family policy for the very same people paying just over R600, why would I take out a new policy to cover the same people for a premium of R1,7k
I had relocated from Cape town to Eastern Cape for work and was not receiving payslips and during this time I was also not well. I had been receiving calls from Matropolitan consultants - where they would try to sell me cover and I would inform them I have enough policies.
I need someone to provide me with answers ASAP and refund me premiums for this policy.I am writing this email as a formal complaint of a policy that was activated without my knowledge and consent.
I visited the Metropolitan offices on 09/12/2025 to enquire about the policy I recently saw on my payslip. I was told this policy was activated in 2023 via telephone ( I NEED THIS RECORDING) I have a family policy for the very same people paying just over R600, why would I take out a new policy to cover the same people for a premium of R1,7k
I had relocated from Cape town to Eastern Cape for work and was not receiving payslips and during this time I was also not well. I had been receiving calls from Metropolitan consultants - where they would try to sell me cover and I would inform them I have enough policies. I am writing this email as a formal complaint of a policy that was activated without my knowledge and consent.
I had relocated from Cape town to Eastern Cape for work and was not receiving payslips and during this time I was also not well. I had been receiving calls from Matropolitan consultants - where they would try to sell me cover and I would inform them I have enough policies.
I need someone to provide me with answers ASAP and refund me premiums for this policy.
NM Nyoka - ***
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading of your unauthorized deduction.
Regrettably there are always ************ people that wish to de***** our clients and the company.
We have a zero-tolerance approach to *****. We rely on our clients to blow the whistle on any such ********** activities in order to investigate and take the appropriate disciplinary actions to prevent a recurrence of such a nature in future.
We would like to investigate your ***** allegation.
One of our Escalation Specialist will reach out to you shortly. You may be asked to submit the following ***** requirements:
#What matters to you, matters to us!
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading of your unauthorized deduction.
Regrettably there are always ************ people that wish to de***** our clients and the company.
We have a zero-tolerance approach to *****. We rely on our clients to blow the whistle on any such ********** activities in order to investigate and take the appropriate disciplinary actions to prevent a recurrence of such a nature in future.
We would like to investigate your ***** allegation.
One of our Escalation Specialist will reach out to you shortly. You may be asked to submit the following ***** requirements:
#What matters to you, matters to us!
Regards
Client Care Team