SN
Sindisiwe N
1 reviews | Active since Sept 2024
26 Sept 2024, 15:13
Metropolitan complaint
Metropolitan is not trustworthy anymore, I made a claim for a deceased in May but they continue to deduct the premium as it was before nothing changed until now I went to the office for complaint they said they only owe me R440 yet I they overcharged me R225 a month for 4 months. They promised to pay me back R440 within 48 hours but it's been 3 full working days nothing yet
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Metropolitan Life's replyOfficial
27 Sept 2024, 09:38Dear Sandisiwe
We acknowledge receipt of your complaint on HelloPeter.
We always strive to provide all our client with unsurpassed customer service and regret reading that you have encountered delays with your refund.
One of our Escalation specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to provide all our client with unsurpassed customer service and regret reading that you have encountered delays with your refund.
One of our Escalation specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply27 Sept 2024, 09:38
Official
Dear Sandisiwe
We acknowledge receipt of your complaint on HelloPeter.
We always strive to provide all our client with unsurpassed customer service and regret reading that you have encountered delays with your refund.
One of our Escalation specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to provide all our client with unsurpassed customer service and regret reading that you have encountered delays with your refund.
One of our Escalation specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team