DB
DANIE B
1 reviews | Active since Nov 2012
12 Jul 2023, 10:01
Metropolitan Client Service - No service
On the 2023/07/04 I received an email from Metropolitan with my policy details. Some of those details where wrong and I send them an email with updated information. I received a sms saying a consultant will be in touch. Nobody contacted me. I send them an email again asking for a copy of the document. Again I received a sms saying a consultant will be in touch. Nobody contacted me. What will happen if I really need them on day. I guess the same. They will just ignore the call.
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Metropolitan Life's replyOfficial
12 Jul 2023, 11:59Dear Danie
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients. We confirm that we are busy investigating your complaint. One of our escalation specialist will revert back to you shortly.
Yours sincerely, Client Care Team
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients. We confirm that we are busy investigating your complaint. One of our escalation specialist will revert back to you shortly.
Yours sincerely, Client Care Team
Metropolitan Life's reply12 Jul 2023, 11:59
Official
Dear Danie
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients. We confirm that we are busy investigating your complaint. One of our escalation specialist will revert back to you shortly.
Yours sincerely, Client Care Team
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients. We confirm that we are busy investigating your complaint. One of our escalation specialist will revert back to you shortly.
Yours sincerely, Client Care Team
DB
DANIE B's updateReviewer Update
14 Jul 2023, 09:14It is so sad that a company that big can't even forward a document to the client in 10 days. How on earth are they going to process the policy payout when needed. The investigation now is in it's second day. The forward and send of a document takes five minutes. The difference between pathetic and efficient. The biggest mistake I made is trusting this company with my money.
DB
DANIE B's update14 Jul 2023, 09:14
Reviewer Update
It is so sad that a company that big can't even forward a document to the client in 10 days. How on earth are they going to process the policy payout when needed. The investigation now is in it's second day. The forward and send of a document takes five minutes. The difference between pathetic and efficient. The biggest mistake I made is trusting this company with my money.