KK
Kevin K
1 reviews | Active since Jan 2021
01 Dec 2023, 12:27
Metropolitan Claims Failure
My second bad experience with Metropolitan when it comes to settling claims, i have sent documents to *** yesterday and also wished for this to be prioritized as the funeral is this weekend. To my surprise 24 hours later an agent says no documents received.
When you call, you hold for 15 minutes of your own airtime.
Helpful (0)
Replies (1)0
Replies (1)
Metropolitan Life's replyOfficial
01 Dec 2023, 13:25Dear Kevin
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have struggled to submit your claim.
Regrettably your post does not contain sufficient information in order for us to trace the policy number you are referring to .
One of our Escalation Specialists will contact you shortly to obtain the necessary information in order to trace the policy and assist you.
Regards
Metropolitan Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have struggled to submit your claim.
Regrettably your post does not contain sufficient information in order for us to trace the policy number you are referring to .
One of our Escalation Specialists will contact you shortly to obtain the necessary information in order to trace the policy and assist you.
Regards
Metropolitan Client Care Team
Metropolitan Life's reply01 Dec 2023, 13:25
Official
Dear Kevin
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have struggled to submit your claim.
Regrettably your post does not contain sufficient information in order for us to trace the policy number you are referring to .
One of our Escalation Specialists will contact you shortly to obtain the necessary information in order to trace the policy and assist you.
Regards
Metropolitan Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have struggled to submit your claim.
Regrettably your post does not contain sufficient information in order for us to trace the policy number you are referring to .
One of our Escalation Specialists will contact you shortly to obtain the necessary information in order to trace the policy and assist you.
Regards
Metropolitan Client Care Team