iW
ian W
1 reviews | Active since Jan 2023
21 Jan 2023, 13:30
metropolitan cheats
would leave a lower rating in possible but anybody who still deals with metropolitan needs to be aware that they are very dishonest. My Mother who recently past on was so badly ****med by them. Just points sold her a funeral policy that ends at 65 years old at the age of 67, changed the pay out amount halfway through the policy from 15000 to 5000 without explaining it still collected the premiums which so by the way added up to more than R11 000 and didn't tell her she needed a beneficiary and my Mother was 82 when she passed so they kept it running for 15 years there is more but it seems pointless talking about it now
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Metropolitan Life's replyOfficial
23 Jan 2023, 09:50Dear Ian
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn that you are unhappy with the benefit payment for your late mother's policy and that you may have experienced any difficulty because there was no beneficiary on the policy.
Please note that appointing a beneficiary may be done and might be preferable, especially where a member is unmarried, but it is not essential. As this is a funeral policy we pay out in the following manner:
We have various products, some of which have been developed (and priced) to offer Paid-up benefits either at member death (or the surviving participant/s on the policy) or at disability and retirement, or in the case of our old Home Service policies, after a specified term and others were developed (and priced) as whole life policies.
Typically, the policies with Paid up supplementary benefits are more expensive than our whole life funeral products, as whole life policies are payable throughout the lifetime of the insured member, regardless if the lifetime is 1 month or several years.
One of our Client Care Assessors will investigate and revert back to you directly, on your mother's individual policy.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn that you are unhappy with the benefit payment for your late mother's policy and that you may have experienced any difficulty because there was no beneficiary on the policy.
Please note that appointing a beneficiary may be done and might be preferable, especially where a member is unmarried, but it is not essential. As this is a funeral policy we pay out in the following manner:
- Firstly, to the beneficiary (if any)
- Secondly, to the spouse/life partner (in the absence of a beneficiary)
- Thirdly, to the funeral home (in the absence of a beneficiary and spouse) or alternatively, we can pay to the person who can prove they have paid for the funeral costs or if the beneficary/spouse/claimant instructs us to pay directly to the funeral home, we can do that.
- Lastly, (if another policy has settled the cost of the funeral and there is no beneficiary or spouse to pay the proceeds to, we can pay the benefit/s to the estate of the deceased insured.
We have various products, some of which have been developed (and priced) to offer Paid-up benefits either at member death (or the surviving participant/s on the policy) or at disability and retirement, or in the case of our old Home Service policies, after a specified term and others were developed (and priced) as whole life policies.
Typically, the policies with Paid up supplementary benefits are more expensive than our whole life funeral products, as whole life policies are payable throughout the lifetime of the insured member, regardless if the lifetime is 1 month or several years.
One of our Client Care Assessors will investigate and revert back to you directly, on your mother's individual policy.
Regards
Client Care Team
Metropolitan Life's reply23 Jan 2023, 09:50
Official
Dear Ian
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn that you are unhappy with the benefit payment for your late mother's policy and that you may have experienced any difficulty because there was no beneficiary on the policy.
Please note that appointing a beneficiary may be done and might be preferable, especially where a member is unmarried, but it is not essential. As this is a funeral policy we pay out in the following manner:
We have various products, some of which have been developed (and priced) to offer Paid-up benefits either at member death (or the surviving participant/s on the policy) or at disability and retirement, or in the case of our old Home Service policies, after a specified term and others were developed (and priced) as whole life policies.
Typically, the policies with Paid up supplementary benefits are more expensive than our whole life funeral products, as whole life policies are payable throughout the lifetime of the insured member, regardless if the lifetime is 1 month or several years.
One of our Client Care Assessors will investigate and revert back to you directly, on your mother's individual policy.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn that you are unhappy with the benefit payment for your late mother's policy and that you may have experienced any difficulty because there was no beneficiary on the policy.
Please note that appointing a beneficiary may be done and might be preferable, especially where a member is unmarried, but it is not essential. As this is a funeral policy we pay out in the following manner:
- Firstly, to the beneficiary (if any)
- Secondly, to the spouse/life partner (in the absence of a beneficiary)
- Thirdly, to the funeral home (in the absence of a beneficiary and spouse) or alternatively, we can pay to the person who can prove they have paid for the funeral costs or if the beneficary/spouse/claimant instructs us to pay directly to the funeral home, we can do that.
- Lastly, (if another policy has settled the cost of the funeral and there is no beneficiary or spouse to pay the proceeds to, we can pay the benefit/s to the estate of the deceased insured.
We have various products, some of which have been developed (and priced) to offer Paid-up benefits either at member death (or the surviving participant/s on the policy) or at disability and retirement, or in the case of our old Home Service policies, after a specified term and others were developed (and priced) as whole life policies.
Typically, the policies with Paid up supplementary benefits are more expensive than our whole life funeral products, as whole life policies are payable throughout the lifetime of the insured member, regardless if the lifetime is 1 month or several years.
One of our Client Care Assessors will investigate and revert back to you directly, on your mother's individual policy.
Regards
Client Care Team