1 reviews | Active since Dec 2016
Metropolitan cannot provide list of policies being paid for by debit order.
Since 2 November I have been trying to enquire from Metropolitan what all am I paying for every month thru debit order they are deducting from my bank account.
On the 25 November I sent them a email asking for feedback on my earlier email.
On 26 November I received contained 3 policies two of which belong to my mother and 1 belongs to a stranger and is not even being deducted from my account.
same day I rep**** I responded to Lakhiwe who had sent me the 3 policies to explain that one is not know to me neither is it paid form my bank account. The two policies add up to R82 while debit order is for R190 every month.
On the 27 November Lakhiwe responded saying "Please send all enquiries to ***". Talk of sending me from pillar to post. While he's email states "Should you require further assistance , pleas don't hesitate to contact us." Talk is cheap.
I am still waiting for clarity and will appreciate if someone can shared some light on this query?
Thank you for bringing this matter to our attention.
We always strive to serve all our clients well and regret o learn of your poor client service experience.
Regrettably your post does not contain sufficient information in order for us to trace the policies you are referring to.
One of our Client Care Assessors will contact you for more information so we can investigate and revert back to you directly.
Regards
Client Care Team
Thank you for bringing this matter to our attention.
We always strive to serve all our clients well and regret o learn of your poor client service experience.
Regrettably your post does not contain sufficient information in order for us to trace the policies you are referring to.
One of our Client Care Assessors will contact you for more information so we can investigate and revert back to you directly.
Regards
Client Care Team