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Mzikayise M

1 reviews | Active since Aug 2014

23 Feb 2021, 08:06

METROPOLITAN BE CONSIDERATE

Hello Peter, I have a problem with my funeral policy which lapsed & it wasn't my fault then it was reinstated however my father died during the process now they don't wana pay. I am asking management to be considerate especially that i'm a client of 12 yrs with this company and i'm still happy with their services. I'm asking for reconsideration on your repudiation decision dated 19/02/2021 on policy FF***, I'M HOPING THAT MANAGEMENT WILL HAVE ANOTHER LOOK AT THIS DECISION. Regards

0
Replies (6)
Metropolitan Life
Metropolitan Life's reply23 Feb 2021, 08:50
Official
Dear Mzikayise

We acknowledge receipt of your complaint on HelloPeter.

We  regret to learn that your father has passed on.  Please accept our condolences during this time of mourning.

One of our Client Care Assessors will review the complaint and revert back to you as soon as possible regarding the claim repudiation.

Regards

Client Care Team
MM
Mzikayise M's update23 Feb 2021, 09:49
Reviewer Update
Thank you for such a prompt response, I will wait for the assessor's feed back. Regards
Metropolitan Life
Metropolitan Life's reply23 Feb 2021, 12:43
Official
Dear Mzikayise

Thank you for your additional comment - the content is noted.

We will revert back to you as soon as possible.

Regards

Client Care Team
MM
Mzikayise M's update02 Mar 2021, 08:01
Reviewer Update
Dear Metropolitan, kindly respond as promised. Regards
Metropolitan Life
Metropolitan Life's reply02 Mar 2021, 09:21
Official
Dear Mzikayise

Thank you for your additional comment.

We have not lost sight of your complaint and are still in the process of reviewing all the facts and submissions.

Please bear with us a little longer.

Regards

Client Care Team
MM
Mzikayise M's update02 Mar 2021, 09:35
Reviewer Update
Thanks alot.