1 reviews | Active since Dec 2011
Metropolitan Bad Sevice
<p>I joined Funeral Cover in November 2016 at Metropolitan Life, end of November 2016 money was deducted till to date. yesterday I received bad news that my Brother has committed Suicide and today I phoned Call Centre at Metropitan as my Brother was on the cover I was so disappointed as they said the can't pay out because waiting period for suicide is 24 months, the problem is that when I joined I was not told about this and there was no contract given to me, why now when I need to claim the disclose this information</p> <p> </p> <p>PLease intervene on this matter as I need to bury my Brother and Metropolitan they giving me run arounds</p>
Dear Nduduzo
Thank you for raising your concern with our office. We regret to learn of the loss of your beloved brother. Please accept our sincere condolences at this time of bereavement.
One of our Client Care Assessors will be contacting your directly to obtain more information so that we can investigate your complaint.
Regards
Aletta Clarence
Metropolitan Client Care
email: ***
Tel: ***
Fax: ***
Dear Nduduzo
Thank you for raising your concern with our office. We regret to learn of the loss of your beloved brother. Please accept our sincere condolences at this time of bereavement.
One of our Client Care Assessors will be contacting your directly to obtain more information so that we can investigate your complaint.
Regards
Aletta Clarence
Metropolitan Client Care
email: ***
Tel: ***
Fax: ***