1 reviews | Active since Aug 2016
Metropolitan Bad service on cancellation
<p>I requested a policy cancellation at Metropolitan Newcastle branch in February 2017 but nothing has changed until now. </p> <p> </p> <p>If I go to their offices they just say "it heard office that deals with cancellations so they can't do anything or they say go back to the person who helped you"</p> <p> </p> <p>I even sent an email to the head office but received no reply. I am now starting to believe that they don't care about customer needs.</p>
Dear Mlengi Mzelemu
Thank you for raising your concerns with our office.
We always strive to serve all our client's well and regret to learn of your poor client service experience.
One of our Client Care Assessors will be contacting you directly for more information to investigate and resolve your complaint.
Regards
Aletta Clarence
Metropolitan Client Care
Tel: ***
Fax: ***
Email: ***
Dear Mlengi Mzelemu
Thank you for raising your concerns with our office.
We always strive to serve all our client's well and regret to learn of your poor client service experience.
One of our Client Care Assessors will be contacting you directly for more information to investigate and resolve your complaint.
Regards
Aletta Clarence
Metropolitan Client Care
Tel: ***
Fax: ***
Email: ***
Thank you very much to Aletta Clarence for assuring that the matter is solved immediately.
I am very HAPPY for the assistance given, I recommend that you put more training on the people in the branches to make our lives easy like you guys do.
Regards
Mhlengi
Thank you very much to Aletta Clarence for assuring that the matter is solved immediately.
I am very HAPPY for the assistance given, I recommend that you put more training on the people in the branches to make our lives easy like you guys do.
Regards
Mhlengi