Metropolitan bad service

<p>I went to Stanger Metropolitan branch on 23 September 2016 to do a claim on my Retirement Annuity. At the end of October 2016 I called the metropolitan head office to make a follow up on my claim. I was told that my documents were forwarded to the wrong department I need to resend the documents. My argument was that how come my documents ended at he wrong department because the claim was done at the branch, does that mean at the stanger branch they don't know the office th as does claims? If it is so, the office that received my document why didn't they forward it to the relevant department? I demanded that they forward it to the relevant department and I was told it has been forwarded. On 2 November 2016 I phoned again to make a follow up , a lady by the name of Boitumelo told me that my claim has not been processed I have to resend my documents directly to her I did just that. A week later my financial advisor made a follow up on my behalf, he was told that the claim has been submitted to Sars and that sars is experiencing technical problems so there are delays. And today 17 November 2016 when I phone to make a follow up, I was told that my documents are still in the metropolitan's system and not forwarded to Sars as I had been told. The guy was not even apologetic about this whole thing instead she was busy telling me that the retirement annuity claim does not take overnight, I was surprised by his statement because my claim has taken more than 2months and still hasn't been processed. I'm very disappointed at metropolitan</p>