IM
Ibah M
1 reviews | Active since Jun 2020
23 Jun 2020, 09:32
Metropolitan avoids paying out claims... Absolutely disgusting
This company is nonsense when it comes to claiming... I understand that some policies take longer than others when claiming but when two months goes by no response or feedback and you constantly have to use your airtime to follow up only to get the same response u get absolutely annoyed. My intention was not to even review them but it is a disastrous service that you guys are offering and it feels like a duck and dive game aimed at you giving up so that u actually don't claim. They don't even give u the values, where have u ever heard of such. I am appauled at their processes. Honestly don't even deserve the 1 star because of how u guys are handling things
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Replies (3)
Metropolitan Life's replyOfficial
23 Jun 2020, 10:31Dear Ibah,
Thank you for sharing your concerns and frustrations with us. I am sorry to read that you have not received appropriate feedback and apologise for any inconvenience.
You are correct, some claim investigations may take longer especially if it is a retirement plan whereby payment is governed by the Income Tax and Pension Fund Acts. A service consultant will be in contact for more information and assistance.
#togetherwecan
Thank you for sharing your concerns and frustrations with us. I am sorry to read that you have not received appropriate feedback and apologise for any inconvenience.
You are correct, some claim investigations may take longer especially if it is a retirement plan whereby payment is governed by the Income Tax and Pension Fund Acts. A service consultant will be in contact for more information and assistance.
#togetherwecan
Metropolitan Life's reply23 Jun 2020, 10:31
Official
Dear Ibah,
Thank you for sharing your concerns and frustrations with us. I am sorry to read that you have not received appropriate feedback and apologise for any inconvenience.
You are correct, some claim investigations may take longer especially if it is a retirement plan whereby payment is governed by the Income Tax and Pension Fund Acts. A service consultant will be in contact for more information and assistance.
#togetherwecan
Thank you for sharing your concerns and frustrations with us. I am sorry to read that you have not received appropriate feedback and apologise for any inconvenience.
You are correct, some claim investigations may take longer especially if it is a retirement plan whereby payment is governed by the Income Tax and Pension Fund Acts. A service consultant will be in contact for more information and assistance.
#togetherwecan
IM
Ibah M's updateReviewer Update
23 Jun 2020, 11:11Thank you, I have received some feedback. I will relook my review when everything has been sorted.
IM
Ibah M's update23 Jun 2020, 11:11
Reviewer Update
Thank you, I have received some feedback. I will relook my review when everything has been sorted.
Metropolitan Life's replyOfficial
23 Jun 2020, 11:15Thank you for understanding and your patience.
Metropolitan Life's reply23 Jun 2020, 11:15
Official
Thank you for understanding and your patience.